Refund & Cancellation Policy

Last updated: September 15, 2026

Order Cancellation

Cancellation requests should be made as soon as possible after placing an order. Once a custom or shipped order has entered processing, cancellation may not be possible.

Refunds

Refunds are considered for eligible issues such as damaged or incorrect items. Please contact us with order details and photographs.

Custom Orders

Customized products may not be eligible for cancellation or return after production begins.

Contact

For cancellation or refund questions, contact Hanaya Creation through WhatsApp.